Customer Nightmares: 11 Companies with Shocking Attitudes!

Have you had a customer nightmare experience? It’s no secret that companies are in business to make money. But that doesn’t mean they have to do it at the expense of their customers. Some companies have business practices that are openly hostile to the people who keep them afloat.

Recently, users of an online question-and-answer group were asked which companies they thought detest their customers. The responses were quite illuminating.

11. Sprint

Sprint’s customer service has left many frustrated and disappointed.

Endless waiting on hold, unhelpful representatives, and constant billing errors are some of their reasons. They feel that the company is more interested in upselling than resolving issues.

10. Ticketmaster

Fans of live music have no love for the company that more or less has a monopoly on the concert music industry. Ticketmaster’s business model is to sell tickets at such high prices the average person can only afford to purchase them readily if they dip into their savings. Someone writes, “They clearly hate music fans, bands, and music itself.” Ticketmaster’s high ticket prices are alienating a lot of music fans.

9. Comcast/Xfinity

The cable and internet giant is notorious for their rate hikes that coincide with reduced channel selections. Many customers are forced to sign up with Comcast/Xfinity because it’s their region’s only available internet and cable company. Add their reputation for poor customer service and insertion of hidden service fees into monthly bills, and it’s easy to see why it appears the company hates the people keeping them profitable.

8. Netflix

Netflix started with the cool, novel concept of sending DVDs by mail for a reasonably low monthly rate. Then the company got even better when they added streaming content. Now their business model is “People really like this series. Let’s cancel it for no reason while raising rates,” someone remarks.

7. American Health Insurance Companies

They charge outrageous monthly premiums and require consumers to pay high co-pay and coinsurance amounts and meet high deductibles before any benefits kick in. Plus, dental and vision care are only covered under a few health insurance plans. Getting sick in the United States can send you to the poor house.

6. Major League Baseball (MLB)

The MLB doesn’t act in the players’ best interests, who put fans in seats and draw in viewers at home. It certainly doesn’t operate in the fans’ best interests, with high ticket prices and television blackouts that prevent them from watching teams in specific markets. The league only serves the interests of the 30 billionaire team owners, whose goal is to maximize their profits by any means necessary.

5. Nintendo

Nintendo offers some of the most classic and sought-after games in the entire industry. They’ll market a new game as a limited release, available in only a few outlets for a short time. If you’re not one of the fortunate few to get your hands on it, you’re out of luck unless you’re willing to pay ridiculous resale prices. A gamer in the thread states, “Artificial scarcity is Nintendo’s biggest marketing tool.” It’s a bad look for the company.

4. Airbnb

What started as a quirky concept — strangers renting out their houses or rooms in their homes to other strangers — became an overnight sensation that threatened to put the hotel industry out of business. Once Airbnb properties became owned by corporate entities instead of private persons, their prices skyrocketed, and the quality of their rentals plummeted. They should have stayed with their more customer-friendly approach.

3. Tobacco Companies

Several decades ago, it was common to see tobacco products advertised in newspapers, magazines, television, and radio. They were treated as harmless or beneficial to one’s health, even though the tobacco companies knew the opposite was true. Despite their inherent dangers, selling tobacco products continues to be highly profitable.

2. Twitter

The social networking site has always had its share of criticisms, and justifiably so. But since Elon Musk bought the company, his business decisions on how people interact with Twitter have been so antagonistic one has to wonder if he’s deliberately trying to sink it. Taking away the verified blue check, making it a paid option, and limiting the number of posts viewed daily doesn’t endear him to platform users.

1. iHeart Radio

Before satellite radio existed, listeners enjoyed listening to new and old music on terrestrial AM and FM radio owned by small organizations or independent parties. But when these stations became corporatized and absorbed by giants like iHeart Radio, the quality of the music dropped. “There’s a group of ten people who decide what gets played on the radio and determines who makes the Billboard charts,” someone laments. They’re cheating their listeners out of a lot of good music.

What other companies do you feel hate their customers? Let us know what you think in the comments below.

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